General Terms and conditions for Consultancy Training

2. All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified and given a full refund.

3. You become a Client when we both agree that you are a Client. So you become a Client only when:

   a. you have sent a completed instruction to us through our web site, (or other means, as agreed) and paid for the Distance Learning Package(s) you have ordered and

    b. we have responded in a manner indicating acceptance, for example by providing or starting to provide the advice or information or materials you have requested.

You cease to be a Client when we have provided the service for which you have paid, or are removed from a programme as a result of breaching your academic responsibilities detailed in Academic Terms and Conditions.

4. Orders are normally fulfilled within 7 working days for the UK and within 14 days for all other orders following receipt of cleared funds. You will be advised of any delay or if the course or materials are not available.

Payments can be made:

* by credit or debit cards

* by cheque or BACs on receipt of an invoice

* by using your Pay Pal or Money Bookers Account

 5. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering your course from our site.

Electronic transactions are handled through the secure servers at Pay Pal, Money Bookers, SagePay, PremiumWebCart, or Roman Cart. Please visit their sites if you require further information on how our electronic transfers are secured and encrypted.

6. All prices exclude local taxes that may be chargeable at the point of entry. You will be responsible for these.

7. Tutor support and assignment assessment for distance learning courses may be provided by post, phone, email or other electronic means and will be provided for a maximum of one year from the date of your accepted enrolment (or other shorter period as determined by individual course). Further support can be provided at additional cost to be agreed.

 8. Acceptance on to a programme of study is not a guarantee of successful achievement.

 9. In the unlikely event that your course materials are lost or damaged in transit please contact us:

Telephone: 0845 8620140

Blueprint Education and Training Services Limited

186 Kempshott Lane

Basingstoke

RG22 5LB

Email:sales@managers.gb.com

Returns and refunds policy

1. Distance Learning Courses

According to the Distance Selling Regulations 2000, you have a cooling off period of seven working days from receipt of goods (see below). This period allows an unconditional right to cancel. You will be required to make such a request in writing to Blueprint Education and Training Services Limited.

If you have paid in full for your Distance Learning qualification Course, and you are not fully satisfied, you may cancel any time during the first 30 days from the date of this agreement. In this instance, we will provide you with a full refund, less the cost of any materials sent to you, and any fees paid on your behalf such as CMI registration costs. This does not affect your statutory rights.

Refunds for any other reasons are solely at our discretion. Refunds will not be made where there is any breach of academic responsibilities on the part of the student.

Please contact our advice team on 0845 8620140 or enquiries@managers.gb.com if you have any further questions.

 2. Printed Study Materials and books orders

We will give you a full refund on cancellation if:

* you contact us within 7 days of receiving your materials,

* you return the materials to us at your expense

* we receive them back in a re-saleable condition

* with the original despatch note and any security tag attached.

 Please contact our advice team on 0845 8620140 or enquiries@managers.gb.com if you have any further questions

 3. Electronic and downloadable products

Due to the electronic and/or personalised nature of these products no right of cancellation or refund exists under Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000 once a product has been purchased and downloaded by you.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS

Your Statutory Rights - Cooling-off Period

By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. We regret that we also cannot accept cancellations of contracts for the purchase of any items where the item has been unsealed, or for goods supplied by electronic download where the download has been completed.

To cancel your purchase under this cooling-off period, please contact us, details are on our contact us page, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.

Registered office: 186 Kempshott Lane Basingstoke RG22 5LB | Registered UK:4959425

Instalment options

Some distance learning course fees can be paid by instalments.

When you pay by instalments, you are committing to your whole course and to paying the entire course fees. You will make your first payment on enrolment. You will then make your remaining payments on a monthly basis, every 30 days from the date of initial enrolment.

The number of instalments will vary depending on the course; this is identified on course information at the time of enrolment.

Because we are not in the business of offering a “traditional bank loan type facility”, nor do we use third party credit organisations, we only offer this service to individuals who are paying their own tuition fees and who are able to pay their instalments by credit or debit card or through an automated subscription service such as Pay Pal or Money Bookers.

We do not charge interest for this service, but do charge a once only set up fee to cover administration costs.

You should make sure that you act responsibly, and review your financial circumstances and satisfy yourself that you can afford to commit to paying your selected courses fees without causing a financial burden to yourself or your dependants.

It is important to note that:

• Course fees are payable irrespective of your progress on your course. If you decide to leave your course before completing (or are removed for breaching academic terms and conditions) you will still be expected to pay your course fees in full.
• If you do not pay your instalments your course may be cancelled.
• We always take enforcement action to recover unpaid tuition fees
• We do not issue your qualification certificate until your course fees are paid in full.

Consultancy Training academic terms and conditions

You are undertaking an academic course of study leading to a qualification. As such you are required to meet certain minimum standards and obligations.

Failing to meet those standards and obligations can result in your removal from the programme. Refunds of course fees are not made in these circumstances. Please see out general terms and conditions for information about our refunds policy.

Your obligations

You are required to comply with your obligations under these conditions and to:-

Participate in agreed telephone tutorials arranged by your tutor

Submit course work and assignments within the deadlines agreed between you and your tutor

Submit course work and assignments in the manner requested by your tutor or as determined in relevant course material such as the Learner Handbook or Assignment Instructions

Submit course work at the standard required, work that does not meet the standard will treated in accordance with the rules of the awarding body. Where work continues not to meet the required standard you may be withdrawn from the programme or, at our discretion, offered an alternative programme.

Not commit acts of plagiarism and to reference your work using appropriate citations

Submit course work and assignments that are your own work and does not include in part or whole work completed by any other person

 Respond to requests for information from your tutor

Comply with professional standards required by the awarding body or professional institute for your course of study e.g. Chartered Management Institutes code of conduct 

Notify us of any change in circumstances or contact details within 14 days

 Download a copy of the consultancy training terms and conditions